Privacy Policy

1. About this Privacy Policy

Dv77 Casino aims to handle player information fairly, carefully and transparently. This policy applies to information collected through the website, account features, customer support channels and related gambling services. It applies whether information is provided directly by a player, collected automatically from a device or received from a service provider involved in operating the platform.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the website and which services they access. Some information is needed to open and maintain an account, while other information helps keep the website secure, improve its performance or meet applicable obligations.

By using the website, players should read this policy together with the website’s other terms and notices. Where consent is required for a particular use of information, players may be asked to provide that consent. A player may usually change some preferences later, although withdrawing consent does not affect processing that is permitted or required for other reasons.

2. Information we may handle

A casino website typically handles several categories of information. The amount and type of information collected can vary depending on the account, payment method, verification status, support request and device used to access the website.

Account and identity details

• Name, date of birth, contact details, login information and account preferences.
• Information provided when registering, updating an account or communicating with customer support.
• Details needed to confirm eligibility, prevent duplicate accounts and keep account records accurate.

Verification and compliance information

• Identity and age verification information, which may include copies or details from verification documents.
• Information used to assess account security, unusual activity, fraud risks and responsible use of the services.
• Records of checks, requests and communications connected with account verification or review.

Payment and transaction records

• Deposits, withdrawals, wagers, account balances and other transaction history.
• Payment method details and related information supplied by a payment provider or financial institution.
• Records of transaction status, payment checks, refunds, disputes and suspected unauthorised activity.

Technical and usage information

• IP address, browser type, operating system, device identifiers, language and general location information.
• Website activity, pages visited, session information, error reports and interactions with account features.
• Cookie identifiers and similar technologies used to remember preferences, support security and understand website performance.

3. Why information is used and when it may be shared

Dv77 Casino uses personal information for purposes connected with providing and managing the services. This includes creating and administering player accounts, processing requests, recording transactions and providing customer support. Information may also be used to communicate important account, service, security and policy updates.

• To operate the website, maintain account functionality and provide requested services.
• To verify identity and age, complete account reviews and meet applicable legal or operational requirements.
• To process deposits, withdrawals and other transactions, and to investigate payment problems or disputes.
• To detect and prevent fraud, money laundering, account misuse, unauthorised access and other security threats.
• To monitor the reliability, safety and performance of the website and resolve technical issues.
• To respond to questions, complaints, privacy requests and other support matters.
• To send marketing communications where permitted and where a player has opted in or otherwise provided the required permission.
• To protect the rights, property and security of players, the website and relevant service providers.

Personal information may be shared with providers that help operate the website and its services. These providers may support payment processing, identity and document verification, fraud prevention, technology, hosting, security, customer support, communications or analytics. They should only receive information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect a person from harm, investigate suspected fraud or protect the security of the platform. Information can be provided to another organisation if needed to complete a transaction or service requested by the player. Dv77 Casino does not use personal information for unrelated purposes without an appropriate basis or notice.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate security and privacy protections, subject to the requirements that apply to the relevant service.

4. Cookies, security and keeping information

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help the website remember settings, keep a session active, support account security and understand how visitors use the website. Some cookies are necessary for core functions, while others may help with performance, preferences or relevant communications.

Players can manage or delete cookies through their browser settings. Blocking or deleting certain cookies may affect how parts of the website work, including account features, security checks or saved preferences. Browser settings vary, so players should refer to the help information for their chosen browser.

Security measures

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication procedures and staff or provider processes designed to protect information.

No online service can guarantee that information will always be completely secure. Players should use a strong, unique password, keep login details private, sign out when using a shared device and contact support promptly if they suspect unauthorised access or unusual account activity.

Retention of information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records and support. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

5. Your privacy rights and requests

Players may have rights in relation to the personal information held about them. Depending on the circumstances and requirements that apply, these rights can include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information and withdrawing consent for marketing communications.

How to exercise your rights

To make a privacy request, contact support@dv77casino.click. Please explain the request clearly and include enough information for the relevant account or records to be identified. For example, a player can ask to access their personal information, request correction of inaccurate details, request deletion of information where appropriate, or withdraw consent to receive marketing communications.

1. Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of that information.
2. Correction: identify information that is inaccurate, out of date or incomplete and provide the preferred correction.
3. Deletion: request removal of personal information where it is no longer needed or where deletion is otherwise available.
4. Marketing consent: ask for consent to marketing communications to be withdrawn or use the unsubscribe option included in a marketing message where available.

A request may need to be checked to protect account security and prevent information being disclosed to the wrong person. Some requests may be limited or declined where information must be retained, where processing is needed for security or legal reasons, or where fulfilling the request would affect the rights of another person. If a request cannot be completed in full, an explanation will be provided where appropriate.

Withdrawing consent to marketing does not stop essential service messages, such as account, transaction, security or policy communications. It also does not undo processing that took place before consent was withdrawn or processing that is based on another lawful reason.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will apply to information handled after it is published. Players should review this page periodically, particularly before continuing to use the services after a policy update.